: New firmware version 1.0.1.1 is available for EOS R5 C : We are excited to announce that we have refreshed the ranking scale within the community! : Keep your Canon gear in optimal condition with a Canon Maintenance Service Let them know you have been working with email technical support and that the Canon Upgrade Program was offeredĭid this answer your question? Please click the Accept as Solution button so that others may find the answer as well. If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 seven days a week, 8 AM to midnight EST. This option allows you a one-time opportunity to purchase a new or refurbished product that uses Canon’s newest technologies, including such features as built-in WiFi, Airprint and Cloud Print, carries a one year limited manufacturer’s warranty, and to help you get up and running quickly, we also offer free ground shipping. If the older software does not work, you do qualify for our Upgrade program. If it does work, there may be some limitations which are unknown to Canon. Please also install the items in the order listed above. Prior to downloading the drivers, please ensure that the OS X El Capitan v10.11 operating system is selected in the "Operating System" field on the page so that drivers for that operating system are displayed. If using the printer wirelessly, please also download the Canon IJ Network Tool from the SOFTWARE section of the page. You will want to download and install the CUPS, Scanner and ICA Drivers from the DRIVERS section of the webpage, and the MP Navigator Opener and MP Navigator EX files from the SOFTWARE section of the page.
You can try downloading and installing the Mac OS 10.11 El Capitan versions of the drivers and software from the Canon USA website HERE to see if this will allow the printer to work with your operating system so that you can scan using MP Navigator and My Image Garden.